If you can't get no satisfaction from your order, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If your order is incorrect, damaged, stolen off the porch by your neighbor, or relocated by a tornado, we will work with you to get the issue corrected. Call (317) 231-5248 during business hours or email firstname.lastname@example.org and we will take care of the issue very quickly, if not quicker.
International shipments are not available at this time.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Most of the time, orders received by 1pm ET will ship out same day. Certain occasions, such as promotions that result in a high volume of orders or collective staff hangover, may result in your order being shipped on the following business day. But we'll try to keep this to a minimum.
Liquid yeast is perishable, so shipping it over the weekend wouldn't be prudent. It would probabaly end up sitting in a hot warehouse in Tuskaloosa for a couple days resulting in a loss of viability. Even though we always ship liquid yeast with a complimentary ice pack, yeast orders with long transit times may be held for shipping after the weekend to avoid this problem.
Orders over $60 will be eligable for free shipping, some items excluded. Large or unusually heavy items will not be eligable. These items will be clearly marked in product details. Examples will include cases of glass bottles, carboys, bulk grains, etc. If you add an ineligable item to your cart and select the free shipping option, you will be contacted with an updated shipping cost for those items. The remainder of your order will ship free if eligable. Free shipping orders may not ship same day, but we'll do our best to get them out lickity split. Expect 3-5 days processing time for these shipments. Shipping carrier will be at the discretion of Final Gravity Homebrew Supply and may include FedEx, UPS, USPS, Bike Messenger, Carrier Pigeon, or Drones (once the FAA gets that all worked out). Some orders drop shipped directly from our vendor may not qualify for free shipping, and will be quoted on an individual basis at a discounted shipping rate. If you have questions regarding the eligability of free shipping, please contact us.